Information Technology (IT) Assistant

Country: Türkiye

Organization: Save the Children

Closing date: 17 Mar 2023

***Due to the urgency to fill this role, applications will be reviewed on a rolling basis. Kindly note that the position will be filled before the vacancy announcement is closed; therefore, early applications are encouraged.***

The Opportunity

Responsible for IT services, implement IT management systems, and provides daily technical support to users on information management tools and technology infrastructure for all staff in the Derek Field Office and centres in camps and community, and ensure delivery of high quality IT services that capture, and enable the storage and processing of data. This will include responding to IT support requests via the helpdesk system, email, phone, or verbal reports, troubleshooting, and performing assigned IT projects as well as preventing and rapidly responding to potential IT problems with line manager's or supervisor's directives.

In order to be successful you will bring/have:

Required

* 1 to 2 years' experience in similar IT role, preferably in an INGO.
* Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems,
* Knowledge of Microsoft Windows network administration.
* Ability to provide IT support services including IT hardware/ infrastructure support, ERP support, other IT applications support and maintenance.
* Excellent working knowledge of IT threat assessment, risk mitigation and ability to work on acceptance strategy at all levels.
* Ability to work simultaneously with multiple tasks, willingness, and ability to work efficiently with a wide diverse group of people
* Working ability with tight deadlines and in a fast-growing program environment
* Fluent in spoken and written English. and Turkish language
* Excellent sense of judgment in client satisfaction and end users services

Desirable

* Advanced Experience in Cloud Computing.
* Experience in MFA

Knowledge & personality

* Shares knowledge and experience and provides helpful advice to others.
* Creativity and self-initiative, high degree of follow up and giving feedback and meeting deadlines
* Focuses on result for the staff and responds positively to feedback.
* Consistently approaches work with energy and a positive, constructive attitude.
* Demonstrates openness to change and ability to manage complexity.
* Understanding of basic logistics & Procurement Principles and IT Market
Key Areas of Responsibility:

* Provide client support and technical issue resolution via E-Mail, phone, and another electronic medium.
* Ensure IT services are accessible and equipped with current hardware and software.
* Provide IT induction and orientation for new joiners
* Oversee IT Tickets to ensure timely delivery of IT service and support
* Maintain physical security to IT equipment and offices.
* Ensure the IT policies and procedures are enforced.
* Networks administration: Routine checks to ensure optimal performance of LAN/WAN.
* Managing access controls for all network devices.
* Experience in Windows environment, Azure, Active Directory, and Office 365
* Experience in VSAT internet installing and configuring
* Repairing and replacing equipment as necessary
* Identify and prepare hardware for disposal when appropriate and ensure the hardware is stripped and secured before disposal and should be disposed of following SCI/donor guidelines.
* Carry out routine checks on electronic equipment to prevent their damage due to improper connections and operations or adverse acts of computer viruses.

Other

* Provides administrative support, focusing on achievement of the following results:
* Maintenance of an up-to-date inventory of the software and hardware.
* Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Team.* Other projects as defined by the Line Manager.
* Be prepared to varying day to day activities and work pattern/hours in humanitarian response situations.
* Position holder may be required to outside of normal duties and working hours during emergency responses.

We offer a competitive package in the context of the sector at the pay-grade of the position, transportation allowance as per relevant internal policy and 20 days of annual leave per year.

Position holder will be based in Gaziantep, therefore legal right to work in Turkey is necessary at the time of applicaton.

The Organisation
We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.

We are working towards three breakthroughs in how the world treats children by 2030:
* No child dies from preventable causes before their 5th birthday
* All children learn from a quality basic education and that,
* Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

Save the Children is committed to create a truly inclusive, effective and representative organisational culture, encouraging equity and diversity among its employees and eliminating discrimination. Having a diverse profile of employees, different age groups, backgrounds, cultures, gender identities and expressions, sexual orientation etc., including a range of different experiences and capabilities helps us understand, represent and serve children better. Therefore all qualified applicants will receive equal consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, disability, or age.

Application Information:
Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/careers

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

All employees are expected to carry out their duties in accordance with our global anti-harassment policy.