Turkey: Membership Officer

JOB BRIEF: The Membership Officer is often the first point of contact for Karam House. Duties include offering administrative support across the organization. S/he will welcome guests and greet people who visit Karam House and assist students in their understanding of Karam House and registration of workshops. S/he will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. S/he should have a pleasant personality, as this is also a customer service role.

RESPONSIBILITIES:

• Manage and maintain the student, membership and visitor databases at Karam House
• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Log attendance of visitors, members, and staff
• Analyzed trends in attendance
• Provided data entry support and accuracy of database records
• Assemble membership packages
• Assist students in workshop registration
• Schedule and perform site tours
• Maintain the organization's data filing system
• Assist the Social Media Coordinator with communications with members and greater community
• Attending professional development training as needed
• Provide weekly reports to Site Manager
• Provide monthly reports to Site Manager & Director of Programs
• Regular reporting to the KH Team Leader
• Other tasks as may be assigned by the KH Team Leader or Site Manager

REQUIREMENTS:

• Education Requirements: High school degree; additional certification in Office Management is a plus
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office and/or Google Drive
• Hands-on experience with office equipment (e.g. scanners and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

REPORTS TO: Site Manager + Team Leader
LOCATION: Reyhanli , Turkey
Contract length: 1 year– extendable

HOURS: Full-time, 40 hours per week.
SALARY: salary defined by the Karam Foundation salary grid and educational level*

To learn more about Karam House visit our Facebook page: https://www.facebook.com/KaramHouse.Rey

Interested candidates should fill out this application form. If you have any trouble uploading the CV in the form, please email CV to hr.turkey@karamfoundation.org with “Reyhanli Membership Officer” in the subject line.