Roving IT Help Desk Admin-Assistant

General Description of the Programme:

GOAL is an international emergency and development NGO dedicated to alleviating the suffering of the poorest and most vulnerable. GOAL was established in 1977 and is currently operational in 13 countries world-wide. GOAL has been working in northern Syria since 2013, responding to the acute needs of conflict-affected communities both through direct implementation and through partners, delivering food, non-food programming, water, sanitation, and hygiene (WASH) services. GOAL has been contributing to the urban refugee responses in Turkey since 2016 with a focus on enabling access to health service and the protection services for vulnerable and marginalized asylum seekers in Turkey.

Overview of the Link Program:

GOAL seeks for Roving IT Help Desk and Admin Assistant for its ECHO-funded LINK and BPRM programs. The program aims to connect vulnerable and marginalized communities to available state and non-state services in Ankara, Gaziantep, Sanliurfa, Mersin and Adana using the outreach, advocacy, and Individual Protection Assistance (IPA) approaches. Link will address and mitigate protection concerns of the vulnerable/marginalized refugees through provision of critical information and raising their awareness on their rights, obligations and services available in Turkey, by sensitization/advocacy (targeting key stakeholders and service providers, etc.) activities and Individual Protection Assistance (IPA) services to assist vulnerable individuals to access to basic, social and protective services available under the provisions of Temporary and International Protection regulations in Turkey. In Gaziantep and Sanliurfa the program will exclusively target the semi-nomadic groups including Dom, a marginalized community currently excluded from most services.

Job purpose:

To support the effective operation of the GOAL Turkey Systems and Program by assisting with timely and efficient local and regional procurement for Turkey programme activities, in accordance with GOAL policies and procedures, data protection and relevant donor requirements. This position strongly technically managed by IT Department, and line managed by DHOS in a matrix structure. Position holder will be based in Turkey- Ankara office and with visiting regularly when needed other Turkey program offices. Expected time for travel 60%

Duties, objectives and competencies

Roving IT Help Desk and Admin Assistant is expected to complete the below tasks:

• Ensure all PC’s are up to date with anti-virus software and encrypted also updated with latest approved version of operating system and Office365 applications.
• Ensure only approved applications are in use.
• Ensure all laptops and tablets are locked and working probably.
• Apply GOAL Global IT policy.
• Cabling of all offices to be kept to a high standard.
• PC’s, printers, scanners, and any IT devices. to be maintained to a high standard.
• Ensuring backup SOPs are upheld and maintaining integrity of data, perform monthly test restores.
• Ensure IT equipment is maintained and that equipment such as internet firewalls, wire and wireless devices are checked regularly for alert/issues and that environment the equipment is kept in is maintained.
• To be proactive and to look at ways of improving IT services
• To carry out upgrades where necessary (i.e. Windows, applications upgrade).
• To use and promote GOAL’s intranet so that all users will embrace it and will realize the value of new SharePoint packages.
• Ensure all filters and roles for internet security are working probably and update it in case of updates is require.
• Ensure all laptops are linked and backed up to SharePoint or OneDrive.
• Ensure all offices have uninterrupted internet connection.

Other Duties:

• This position also requires visiting other GOAL offices in other cities in Turkey related to IT and helpdesk request and maintenance, set up works.
• Raise IT related PRs (procurement requests) for Turkey program needs
• General work in assisting in the overall process and day-to-day duties of the Turkey Program’s Systems function such as helping with survey creation and generating reports
• There can be at times manual handling and lifting needed to setup hardware IT equipment at offices.
• Assist Data Protection application in Turkey program offices, find any gaps related to IT data protection and inform DHOS and request solutions.
• Assist DHOS for any kind of software (Visio, Mind Mapping, MS project, MS Team, Share Point, GSO, Power BI, MS Office, etc) usage to facilitate the systems and program planning and monitoring. Necessary trainings will be given.
• Prepare/edit trainings using various training applications such as Power Point, Black Board, White Board, MS Team and video editing.
• Support program/system teams for generating reports on the software applications as directed by the line manager.

Requirements (essential)

• IT related education certification.
• Excellent technical knowledge of network and computer hardware.
• University or institute degree in Computer Science or related discipline.
• Minimum of 2 years’ experience in the IT industry sector.
• Experience in WAN technologies (Broadband, Wireless WAN Connections).
• Experience in LAN configuration (Switching, WLAN).
• Experience in Routing and routers configurations with ability at basic level of network switch and routers connections. Troubleshooting and resolution of network issues.
• In depth knowledge of DHCP, IP addressing schemes, DNS.

• Experience in Microsoft Office365 programs.

• Fluent spoken and written English and Turkish.

• Be enthusiastic, ambitious and keen on learning new skills with a positive attitude

• Attention to detail, conscientious and have an ability to work on his/her own initiative is also essential

• Able to prioritize and execute tasks in a high-pressure environment

Requirements (desired)

• Knowledge of cloud backup solutions such as Microsoft Office365.
• Very enthusiastic and keen to work hard to achieve the objectives of the programme.

How to apply:

Interested? Then apply for this position via clicking on the "apply now" button and fill out the application form. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. Please note that only shortlisted candidates will be contacted. Qualified female candidates are strongly encouraged to apply.

Application deadline is 29.March.2021

Please note that GOAL does not charge a fee of any kind or any other financial obligation at any stage of its recruitment process (application, interview, processing, training, induction) or other fees, or request information on applicants’ bank accounts. GOAL does not work with intermediary institutions and individuals or employment agencies during the recruitment process. If any fee or payment requested from you at the application or any stage of the recruitment process, please inform speakup@goal.ie with the details immediately.

GOAL’ün, işe alım sürecinin (başvuru, başvuruların işlenmesi, mülakat, eğitim, oryantasyon) hiç bir aşamasında hiç bir şekilde ücret talep etmediğini, başvuru sahibine herhangi bir finansal yükümlülük yüklemediğini ya da başvuru sahibine ait banka bilgilerini talep etmediğini unutmayınız. GOAL işe alım süreci boyunca hiç bir aracı kurum ya da kuruluş yahut istihdam bürosuyla çalışmamaktadır. Eğer başvuru sırasında ya da işe alım sürecinin herhangi bir aşamasında sizden herhangi bir ücret ya da ödeme talep edilirse lütfen derhal speakup@goal.ie adresine detayları da içeren bir e-posta gönderiniz.

General terms and conditions

Safeguarding

Children and vulnerable adults a must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.

Accountability within GOAL

Alongside our safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a job with GOAL will be expected to adhere to the following key areas of accountability:

• Comply with GOAL’s policies and procedures with respect to safeguarding, Code of Conduct, health and safety, data protection and confidentiality, do no harm principles and unacceptable behaviour protocols.
• Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
• Report any concerns about inappropriate behaviour of a GOAL staff or partner.

This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.

Thank you.