Accountability Officer

Country: Turkey

Organization: Syrian American Medical Society Foundation

Closing date: 3 Jun 2021

Position: Accountability officer

Job Location: Gaziantep, Turkey

Reporting to: IMU/MEAL Manager

Working area: Gaziantep, Turkey

Number of positions open: 1

Last date for application: June 03, 2021

ACCOUNTABILITIES

Key relationships:

MEAL Field Staff, Project staff, Grant staff, Field Staff.

General objective of the position:

The Accountability Officer is responsible for ensuring mechanisms are in place in SAMS’ and Partners programs to fulfill two key SAMS commitments namely: HAP/CHS (Humanitarian Accountability Partnership/Core Humanitarian Standard) standards and good enough guide especially in regards to information sharing, beneficiaries’ participation, complaints and response mechanism, and accountability in monitoring and evaluation; and SAMS’ Monitoring, Evaluation, Accountability, and Learning policies and procedures.

Main tasks and responsibilities:

· Manage SAMS complaints and response mechanism (CRM) system and ensure the effectiveness of CRM system for both SAMS Syria and Turkey activities.

· Follow up on outstanding beneficiary feedback with relevant departments and stakeholders.

· Support programming staff to ensure that projects are carried out with participation from all affected communities (including children) and that information is shared with affected communities.

· Track and review the accountability tracking table.

· Plan and conduct accountability-related trainings and capacity development for SAMS health facility staff and partner staff.

· Ensure all beneficiaries are aware of the key elements of SAMS’ accountability channels and procedures and the expectations and standards required of SAMS staff and partner staff.

· Receive, process and respond to beneficiary feedback and complaints and guide beneficiaries seeking help through SAMS complaints and feedback mechanisms.

· Engage with all relevant stakeholders, NGOs, and UN agencies to ensure a coordinated and consistent approach to accountability.

· Produce regular reports on accountability activities to support learning under similar conditions as an aid memoir and to facilitate any follow-up.

· Document lessons learned and recommendations.

· Ensure the accountability activities and processes are implemented according to SAMS accountability SOPs. Furthermore, support the MEAL Manager in reviewing and updating the accountability SOPs when required.

Office Culture:

· Initiate team building initiatives

· Promote and model a positive, professional and respectful office culture.

· Ensure effective internal communications