Turkey: Case Management Officer (Turkey-Ankara)

Job Code:

WKA/CMa/1003

Job Summary:

Managed by the Case Management Coordinator and working in collaboration with other members of the technical and field staff, the Case Management Officer will be responsible for planning and implementing case management activities in a defined operation area and ensuring that the case management team responds effectively to the needs of selected cases in a timely manner. This will be based on agreed standard operating procedures (SOPs) and eligibility criteria. The Case Management Officer will line manage a Case Management Assistant and a number for Case Worker Volunteers (field based).

Tasks and Responsibilities:

• Work with Khayr colleagues to identify and register clients requiring case management assessment
• Work with the Case Management Coordinator and Case Management Assistant to ensure that all Khayr colleagues, volunteers and community focal points are aware of criteria and processes for identification and registration of case management clients eligible for assessment.
• Ensure that the process for receiving registration forms and registering urgent cases through the protection hotline runs smoothly. Ensure that registered cases are recorded in the case management database in a timely fashion.
• Oversee and participate in rapid and detailed assessment for clients after registration
• Schedule rapid and detailed case assessments each week according to urgency and caseload.
• Along with the Case Management Assistant and Case Worker Volunteers, lead rapid and detailed case assessments as scheduled, in line with agreed standard operating procedures and using agreed tools/forms.
• Ensure that relevant assessment information is recorded in the case management database in a timely fashion.
• Ensure that intervention plans and case summaries are prepared and presented for approval
• Support the Case Management Assistant and Case Worker Volunteers to develop case intervention plans with clients which will improve the capacity and alleviate the vulnerability of the individual/household.
• Support the Case Management Assistant to write case summaries which contain all the relevant details of the case.
• Present the case summaries on a weekly basis to the Case Committee for review and decision-making on appropriate and possible response.
• Ensure that decisions of the Case Committee are properly recorded in hard copy files and in the case management database in a timely fashion.
• Ensure high quality and timely implementation of case plans
• Liaise with the Case Management Coordinator and Procurement and Logistics colleagues to ensure that timely, appropriate and cost-effective procurement of Special Needs Fund items is undertaken.
• Support the Case Management Assistant and Case Worker Volunteers to distribute items procured through the Special Needs Fund for approved cases, in accordance with approved standard operating procedures.
• Ensure that all procurement and distribution documentation is completed to a high standard.
• Ensure that relevant information on the implementation of the plan is recorded in the case management database in a timely fashion.
• Ensure internal referrals for psychosocial support and basic needs are provided within agreed timeframes.
• Coordinate the external referrals to other service providers on the basis of the need.
• Provide case follow-up until cases can responsibly considered to be closed
• Work with the Case Management Assistant and Case Worker Volunteers to plan and undertake appropriate follow-up of cases to ensure that needs are met and satisfaction levels are appropriate.
• Ensure that information/documentation is updated as necessary and ensure that progress is logged in the case management database.
• Information Management, Communication and Reporting
• Ensure that all case management information is thoroughly documented, with due consideration of confidentiality and data protection principles.
• Ensure that highly organized case management hard copy files are maintained and that the case management database is updated on a regular basis.
• Work with the Case Management Assistant to report internally on weekly and monthly achievements; review and submit these reports to the Case Management Coordinator for consolidation.
• Participate in regular team meetings.
• Build relationships with refugee and local host communities to increase trust and understanding.
• Work with other service providers in the area of intervention (if any) to ensure coordination and avoid duplication of efforts.
• Contribute to high quality implementation of Khayr
• Ensure that protection activities are compliant with Khayr accountability principles and general protection and case management principles.
• Work with Monitoring colleagues to ensure that appropriate monitoring activities are undertaken to a high standard.
• Assist the Case Management Coordinator with service mapping and coordination with other actors.
• Provide feedback on any
• updates/improvements that are needed to the standard operating procedures and case management documentation.
• Provide feedback for improving the quality of assessment and activities.
• Any other duties as agreed with the Line Manager

Position Requirements:

• Fluent spoken and written Arabic
• Very good spoken and written English
• At least two years of work experience
• Experience of working/volunteering with humanitarian NGOs
• Experience of social work and/or implementing protection activities
• Experience of community-based work
• Experience implementing case management activities
• Strong planning, inter-personal and communication skills
• Strong report writing and documentation skills
• A team player, eager to learn new skills
• Very good computer skills, especially in MS Word, MS Excel and MS Outlook
• Line management experience
• Experience of liaising/coordinating activities with other organizations
• Experience of NGO procurement processes
• Experience of referral mechanisms

his position is opining for national staff only
you can apply by sending your CV. to career@watansyria.org
please make sure that you mention the position tittle-job code in the email subject