occupied Palestinian territory: Facilities Management Subject Matter Expert

OVERVIEW OF CTG GLOBAL

CTG support and manage humanitarian projects in fragile and conflict-affected countries around the world. With past performance in 15 countries – from the Middle East, Africa, Europe, Asia and Central and South America – we offer a holistic fabric of project management, implementation and support. Skilled in emergency response to crises such as the Ebola outbreak in West Africa, we have the ability to act quickly (crisis response teams can be on the ground in 24 hours) and to establish structured operations in high-risk environments. CTG recruit and manage qualified, skilled teams with extensive experience operating in challenging conditions.

OVERVIEW OF THE POSITION

The goal of the Facilities Management Assistance (FMAP) is to strength the organizational capacity and authority of the High Judicial Council (HJC) to: a) sustainably, efficiency, effectively own the operate its assets and facilities, and b) sustainably manage its system of facilities and assets and to increase the efficiency and effectiveness of both facilities management practices and resulting function and performance of the same assets and facilities

Our client received fund from the Department of Foreign Affairs, Trade and Development “DFATD” to implement the Facilities Management Capacity Building Project as a temporary technical assistance project to build the Palestinian High Judicial Council sustainable capacities in Facilities Management.

In recognition of the need for improved facilities management, the High Judicial Council received approval from the President of the Palestinian Authority in January 2018 to create within its organization a new systemic Facilities Management Unit (FMU); the new unit will require capacity-building at the level of human resources, organizational policies and systems, and provision of material. The project implementation period is from 1st April 2018 until 31st March 2021.

GENERAL FUNCTIONS

Role objective:

The Expert will be a subject matter expert in facilities management, preferably in the MENA region and will have demonstrated experience in achieving ambitious targets in similar capability and capacity building initiatives. She/he will also have experience in working with senior leaders on major strategic organizational change projects.

Her / his primary responsibility will be to provide strategic and technical support to design and implement the project’s objectives. In addition she/he will oversee the planning and effective delivery of projects (change initiatives) resulting in measurable improvements, including changes to policies and procedures, job roles and organization structures, systems and methods, leadership styles and communication strategies.

She / He will be involved in working with international and local technical experts' day-to-day work in designing and delivering impactful change interventions in their respective functional areas to fulfill the targeted institutional capability improvements, responsiveness-to-citizens and enhanced governance objectives of this program.

Furthermore, the Expert will work with Project Manager to contribute to and edit the program’s periodical plans and progress reports.

The adviser will act as a coach and mentor for facilities management directorate staff. She / He may also provide direct support and coaching to the local consultants as they help their internal counterparts and beneficiaries through their transitions. The adviser will also support project team in deploying and integrating a range of change levers and interventions in their plans.

Expected output:

The expert will have overall responsibility to provide expertise in facilities management in the design of the change Project by identifying and documenting the initiatives, activities and work packages in order to achieve the ultimate goal of the project. He/she will report to Project Manager and will be responsible for the following key activities related to the project design

In cooperation with other consultant conduct a deep diagnostics for the current status of the facility management function in the HJC and document the “as is “status.

Review the available diagnostic reports that were developed previously.

Provide the required input to the design of the project in terms of leadership and strategic management. Identify capacity building activities required to enhance knowledge, behaviors, awareness and skills.

In cooperation with the other consultant and HJC Identify the “to be” status of the Facilities Management Directorate.

Identify policy and process improvement recommendations.

Advise on the most appropriate design framework to deploy in the design of the project and ensure that adequate processes, procedures, and internal technical controls are in place and documented.

Identify set of interventions to be implemented and scenarios for implementation.

Contribute to the development change methodology and effectively implement development activities.

Design and support the implementation of the change management tools.

Facilitate institutional, organizational and individual adoption of the required adaptations and transitions

Ensure the quality of the project's outputs.

Contribute to the development of a performance frameworks for their specific areas of responsibility, and support the Project Manager in monitoring performances.

Provide inputs into the design framework to deploy. This should include developing qualitative and/or quantitative analysis tools (i.e. surveys, questionnaires and interview questions)

Contribute to the development of the full implementation plan for the proposed project, that includes time schedule and resource plan.

Develop benefits map for the proposed design.

Responsible for technical input in the documents listed in the deliverables section. The documents need to be fully edited from both a writing style and substantive perspective.

Contribute to the visionary and brainstorming workshops with the stakeholder throughout the process and on completion of the design.

Assess change readiness among the key stakeholders and measure and report on changes in attitudes and behavior.

Provide training, coaching and facilitation

Design and lead seminars and workshops

Provide analysis and reports as required

Report on progress, challenges and risks across all work areas on regular basis

Provide directions and support to local consultants in delivering their assigned initiatives.

A detailed list of deliverables will be determined in consultation with the Project Manager however the expert at least will be responsible for the following deliverables:

Contribute to the production of full design documents detailing the initiatives, projects to be done to achieve the recommendations in the assessment report. The design should cover the following areas:

• Project methodology

• Project scope

• Project level inputs/resources

• Project level outputs

• Project outcomes

• Project benefits

• Stakeholder analysis

• Change management approach/plan

• Risk Management plan

• Monitoring and Evaluation plan

• Quick wins

For each of the initiatives a comprehensive dossier, providing 1 page per initiative outlining the:

• Project/initiative methodology and governance

• Project/initiative scope

• Project/initiative level inputs/resources

• Project/initiative level outputs

Project/initiative contribution to assessment report recommendations, outcomes and benefits.

Project reporting:

He/she will report to Project Manager

Team management:

She / He will be involved in working with international and local technical experts' day-to-day work in designing and delivering impactful change interventions in their respective functional areas to fulfill the targeted institutional capability improvements, responsiveness-to-citizens and enhanced governance objectives of this program.

ESSENTIAL EXPERIENCE

Education:

§ Master's degree in Engineering, Business Administration, Organizational Development or a related discipline..

Work experience:

§ Minimum of 10 years of demonstrable relevant Administration experience and/or minimum of 5 years of demonstrable relevant Institution Development & Capacity Building experience.

Geographical experience:

§ Minimum of 5 years of experience in Middle East (essential).

Languages:

§ Fluency in English is essential.

Key competencies:

Applicants should have a minimum of 10 years of in facilities management area in private sector and or public sector.

Previous consultancy experience.

At least 4 years’ experience in managing staff or consultants

• Experience and knowledge of change management principles, methodologies and tools

Demonstrates practical knowledge and experience with facilities management system wide software .

Ability to clearly articulate messages to a variety of audiences

• Ability to establish and maintain strong relationships

• Excellent organizational skills; attention to detail; and determination to meet deadlines.

Excellent communications and networking skills.

Flexible and adaptable; able to work in challenging situations

Problem solving and root cause identification skills

Able to work effectively at all levels in an organization

Must be a team player and able to work collaboratively with and through others

Familiarity with project management approaches, tools and phases of the project life cycle

Experience in the Middle East is desirable•

Other relevant information:

The incumbent must be mentally and physically fit.

The incumbent must have a clean criminal record.

Interested candidates should create a profile and apply on CTG Global careers website (click here). Please refer to the vacancy number: VAC-1679.Shortlisted candidates will be contacted for an interview.